FAQ

Do you buy cards?
No, sorry!

Can I collect an order?
No, as we're an online store and not a shop.

When will you get 'item' in stock?
We're unable to provide information on if, or when, an item will be (re)stocked.

Can I pre-order 'item'?
No, We don't currently take pre-orders. This is to ensure that we don't oversell in the event of our distributors not supplying us with expected stock levels.

Do you sell Prerelease kits?
Generally, no. We're an online store and usually only brick and mortar stores are authorized to purchase prerelease kits from distributors. However, on rare occasions we may stock some older prerelease kits.

Similarly, only brick and mortar stores receive Yu-Gi-Oh! Lost Art promotion cards and Digimon Dash Packs etc.

Note that we do sell Pokemon Build & Battle Stadium boxes.

Do you ship abroad?
Yes! Except for Germany currently.

Please see our shipping policy page for more information.

Can you split/combine 'item'?
We only sell a lot of items as sets and won't split these.

However, if we have multiple variants of an item listed on our website, such as decks listed individually and as pairs, then usually we'll be able to split/combine these if you contact us so that we can adjust stock quantities.

I'm getting an error when I press checkout, what should I do?
Please delete cookies on your browser and try again. Alternatively, try a different browser.

If you're still having issues, please contact us so that we can create you an order.

Can I pay by PayPal / Klarna / American Express?
Unfortunately, we don't accept these payment methods. This is to keep our fees as low as possible so that we can continue to offer the best prices to our customers!

I'm a content creator, can you send me free stuff?
While we don't send free stuff to content creators. We do have a rewards program which will earn you points from purchases and referrals. These points can be redeemed for money off purchases.

Can you send me a VAT invoice?
Yes! Please contact us if you require a VAT invoice for your order and we'll email you a .pdf copy.

Can you price match?
No, we do not offer price matching. Please click here for more information.

Do you offer a gift wrapping service?
No. However, if you leave a gift message at checkout then we will print this on the delivery note for the recipient.